We offer a 30-day return policy. This means you have 30 days from the date you receive your item to submit a return request. To qualify for a return, the product must be in the original condition you received it: unused and unworn, with all tags attached and kept in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at service@naseeraIssaka.com. Once your return request is approved, we will send you a return shipping label together with detailed instructions on how and where to send back your package. We do not accept returned items that are sent to us without a prior return request. If you have any questions about returns, feel free to reach out to us anytime at service@naseeraIssaka.com.
Damages & Order Issues
Please carefully inspect your package upon delivery. If your item arrives defective, damaged, or you receive an incorrect product, contact us immediately so we can review the issue and resolve it for you.
Exceptions / Non-Returnable Items
Some products cannot be returned. These include perishable goods (food, flowers, plants), custom-made or personalized items, and personal care / beauty products. We also cannot accept returns for hazardous materials, flammable liquids and gases. If you are unsure whether your item qualifies for return, please contact us for confirmation. Sale clearance items and gift cards are final sale and cannot be returned.
Exchanges
The quickest way to receive your desired item is to submit a return for your current product. After your return is approved, you may place a new separate order for the replacement item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above terms, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. As stated above, the item must remain unused/unworn with original tags and packaging. Proof of purchase is also required.
Refunds
We will notify you after we receive and inspect your returned item, informing you whether your refund application is approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that banks or credit card issuers may need additional time to process and post the refund to your account. If 15 business days have passed after we approved your return and you still have not received your refund, please contact us at service@naseeraIssaka.com.
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
Store Information
Store Name: NaseeraIssaka
Website: https://www.naseeraIssaka.com
Customer Support Contact
Email: service@naseeraIssaka.com
Phone: +1 760-991-3319
Business Address
17240 Louis Ave
South Holland, IL 60473
United States
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM